Privacy statement

At Esteon we respect your privacy and personal life, but sometimes we will need your personal information. In this statement you can read which information we use and how we store, protect and process this information. This privacy policy applies to our website www.esteon.com (the Website) and the services we provide (the Services). We handle your personal information in accordance with the General Data Protection Regulation (the Relevant Legislation)

Under 16 years of age: If you are under 16 years of age, you will require consent from your parents or legal guardian to use our Website and Services.
Personal Information: In order for us to offer our Website and Services, we will process personal information. The term personal information means information which will allow you as a person to be identified. This definition is in accordance with Relevant Legislation.
Your consent: We may store your information at various moments in time, for example when you visit our Website, create an account on our Website, use our Services, or if you contact us. We may process your information, because we request your consent through this privacy policy. Moreover, we need your information to enable the execution of the agreement between you and us. If you elect not to share your information, you will not be able to make optimal use of the services we provide. You will only be able to use the service to a (very) limited extent.

Furthermore, we will not process your information without your consent, unless we are obliged to under the law.
Which information do we collect and what do we do with it?: To enable you to use our Website and Services, we will need the following information from you:

• name
• address information
• place of residence
• telephone
• e-mail address
• IP address
• A photograph from which you may be identified.
• For optimal use of the search service, the information on income and housing requirements
When you use our Website, we also collect some information about you that is not of a personal nature, such as:
• the name of the browser you use
• the operating system you use

Login
In your account we store the following information: password and e-mail address. This way, you will not need to fill in the information again.

Emails
As a customer of Esteon you will receive e-mails. This way you will remain informed of the service provision and of any new housing matches. All communication through this channel will include an option to unsubscribe from this service. Please be aware that if you unsubscribe, we will no longer be able to inform you of new housing matches in the future.

We will use your information only for the above purposes or a purpose closely linked to this. This way, your information will never be used unexpectedly.
Our advice and preselection: Based on your information and the housing requirements you submitted, we will render an advice and draw up a preselection of rental homes and rooms. We do this on the basis of an algorithm that compares housing requirements and information with the data of available rental homes and rooms. An advice or a preselection may have for a result that certain rental homes or rooms are not displayed to you. It is important for us to render the advice and make the preselection because this is part of the proper functioning of our service provision. The key here is that as a customer you will benefit from such advice and preselections.
Security: We make every effort to protect your personal information against loss, destruction, use, adjustment or distribution by unauthorised persons. It prevents those who have nothing to do with your information from accessing it. We do this through the following measures:
• Encryption (encoding) of digital files that contain personal information;
• Securing internet connections with Secure Socket Layer (SSL) or a comparable technology;
• Limiting access to the information to those persons who require it; and
• NDAs (confidentiality statements for Esteon employees) and back-ups of the information.
Retention period: We will retain your personal information no longer than necessary for the purposes as we described here before. We will never retain your information for more than 5 years.
With whom do we share your personal information?: Processors of information
There are cases when other parties receive your information from us. We conclude a processor agreement with these parties to ensure they handle your information with due care and they will only receive the information required for them to provide their service. These parties use your information only in conformity with our instructions and not for their own purposes. For example, we may submit your information to our payment provider when a payment is made, to the mail provider for the system e-mails or to Freshdesk for support. The processor(s) will ensure payments can be made, e-mails can be sent or support can be provided. These parties are processors within the sense of the Relevant Legislation.

Third parties
Sometimes we share your information with other parties, who are not processors. We agree with these parties that they will handle your information with due care. They will use the information only in conformity with the purpose for which we received the information from you. For example, we may pass on your information to: MailChimp/Mandrill, Freshdesk, MultiSafepay.
Transfer of information: We will process your information only within the European Union. Outside the European Union, we will only process your information if the country in question provides a proper level of protection for your information.

We will never transfer your information to other countries or other parties, other than those referred to here above, without your consent.
Links: Our Website may contain links to other websites. We are not responsible for the content or the privacy protection of these other websites. We advise you to always read the privacy policy of the websites in question.
Cookies: A cookie is a small text file which is sent from a website to the browser. The browser will then save the file on your device. Your device will receive a unique number, through which our website will recognise the device again later on.

We may use cookies to improve your experience on our website. Cookies also ensure that the Website is fast, that you can visit our Website safely and that we can track down any defects on our Website.

You can always remove or disable cookies by yourself through the browser settings. Cookies will then no longer be stored when you visit our Website. However, you should consider that without cookies, our Website may not work as well. For more information, please refer to our cookie statement: www.esteon.com/en/cookies.
Adjustment of the privacy policy: We may adjust this privacy policy. In case of a significant change to our privacy policy, we will publish a notification on our Website, together with the new privacy policy. In case of changes, we will inform users who are registered with us with an e-mail address. If you are not registered with us, we advise you to regularly check the Website and this statement.
Your rights: The information we collect from you is private. Therefore, you have the following rights:

• You may request us to grant you access to your information;
• You may request us to correct, limit or delete your information. In case of fraud, default of payment or other unlawful acts, we may store some of your information in a register or on a blacklist;
• You may request us for a copy of your information. At your request we may also pass this copy on to other parties, so you will not be required to do it yourself;
• You may object against processing of your information;
• You may lodge a complaint with the Dutch Data Protection Authority, if you believe us to process your information unlawfully;
• You may withdraw your consent for processing your information at all times. From the moment you withdraw your consent, we will no longer be permitted to process your information.

For other questions or remarks concerning our privacy policy, please contact us through the information below.
Contact: For other questions or remarks concerning our privacy policy, please contact us through the information below.

Esteon B.V.
Laan van Kronenburg 14
1183AS Amstelveen
Chamber of Commerce number: 59574720
085-8883818
support@esteon.com

Official in charge of protection of information
Gijs-Jan Witkamp
support@esteon.com of 085-8883818